Question 1

What is Maintoro?

Accepted Answer

Maintoro is a cloud-based CMMS (Computerized Maintenance Management System). It helps maintenance teams track work orders, schedule preventive maintenance, manage assets and equipment, and monitor spare parts inventory — from a single platform on web and mobile.

Question 2

How does the free plan work?

Accepted Answer

The free plan includes 2 users, 50 assets, 100 work orders per month, and 5 preventive maintenance plans. It is free forever — not a time-limited trial. No credit card is required to sign up.

Question 3

How long does it take to get set up?

Accepted Answer

Most teams are fully set up in under 2 hours. You can import your asset list via CSV, create your first PM schedules, and invite your technicians in one session. No professional services or IT support is needed.

Question 4

Can I import data from my existing system?

Accepted Answer

Yes. Maintoro supports CSV import for assets. If you are switching from another CMMS (MaintainX, Limble, UpKeep, Fiix, eMaint) or from spreadsheets, export your asset list and import it directly. Contact hello@maintoro.com for migration assistance.

Question 5

What happens when I reach the free plan limits?

Accepted Answer

When you reach 2 users, 50 assets, or 100 work orders in a month, Maintoro will notify you and offer an upgrade to the Starter plan ($15/user/month). Your existing data is always accessible and you can upgrade at any time.

Question 6

Is there a mobile app?

Accepted Answer

Yes. Maintoro has a mobile app for iOS and Android. Technicians can create and update work orders, complete PM checklists, and scan QR codes on equipment — all from their smartphone without needing a desktop.

Question 7

How does preventive maintenance scheduling work?

Accepted Answer

Create a recurring PM schedule linked to a specific asset. Set the interval (every 30 days, every 250 operating hours, etc.) and add a checklist of tasks. Maintoro sends automatic reminders when PM is due. Technicians complete the checklist on mobile and the completion is logged with a timestamp.

Question 8

Can I track multiple buildings or locations?

Accepted Answer

Yes. Maintoro Pro ($39/user/month) supports multi-site — manage assets, work orders, and maintenance records across multiple buildings or properties from one account.

Question 9

Does Maintoro create an audit trail for compliance?

Accepted Answer

Yes. Every work order and PM completion is logged with the date, time, technician name, and completion notes. The full audit log is exportable to CSV for insurance inspections, ISO 9001 audits, HACCP reviews, or any other compliance requirement.

Question 10

What is the difference between the Starter and Pro plans?

Accepted Answer

Starter ($15/user/month) includes unlimited work orders, unlimited PM schedules, unlimited assets, QR codes, and basic reports. Pro ($39/user/month) adds parts and inventory management, multi-site support, advanced reports, and API access.

Question 11

Do I need to sign a contract?

Accepted Answer

No. Monthly billing requires no contract — cancel at any time. Annual billing saves 20% and is also cancellable; unused months are refunded.

Question 12

How do I get support?

Accepted Answer

Email hello@maintoro.com — we respond to every message. There is no ticket queue or support chatbot. Pro and Enterprise customers receive priority response.

Hulp en veelgestelde vragen

Wat is Maintoro?

Hoe werkt het gratis abonnement?

Hoe lang duurt het om het in te stellen?

Kan ik gegevens uit mijn bestaande systeem importeren?

Wat gebeurt er als ik de limieten voor het gratis abonnement bereik?

Is er een mobiele app?

Hoe werkt preventieve onderhoudsplanning?

Kan ik meerdere gebouwen of locaties volgen?

Creëert Maintoro een audittrail voor compliance?

Wat is het verschil tussen het Starter- en Pro-abonnement?

Moet ik een contract ondertekenen?

Hoe krijg ik ondersteuning?

Heeft u nog vragen?