The challenge
Work requests arrived by phone, WhatsApp, and paper. PM tasks lived in Excel with no proof of completion. Night shift often restarted jobs the day shift had already opened.
A 120-person discrete manufacturing plant in the Baltics replaced spreadsheets with Maintoro for work orders and PM — cutting emergency jobs and improving shift handovers.
Work requests arrived by phone, WhatsApp, and paper. PM tasks lived in Excel with no proof of completion. Night shift often restarted jobs the day shift had already opened.
Maintoro rollout focused on three workflows first:
They compared unplanned work order volume (priority “emergency”) for 90 days pre/post go-live, normalised by production hours. Planner time on scheduling dropped from ~6h to ~2h per week.
“Technicians actually use it because creating a job from a QR tag takes ten seconds. We finally see the same status on every shift.”
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