A 240-store specialty retailer replaced their 1-800 dispatch service with Maintoro mobile work-request workflow — cutting average dispatch time and saving $180K/year on the prior contract.
Store managers were "first responders" without facility expertise; calling a 1-800 dispatch service triggered phone-tree navigation and contractor routing that averaged 87 minutes from call to tech-on-site. Repair-cost variance across stores reflected bid quality, not asset condition. PM completion at 50%+ stores was effectively unverifiable.
A nine-month national rollout phased by region:
Dispatch time measured from store-manager submission to contractor on-site (median across 12-month rolling window). Repair-cost variance measured by trade and region. PM completion verified through store-manager photo confirmation. Annual contract savings calculated from prior 1-800 dispatch service spend.
“We replaced a 1-800 dispatch service with Maintoro mobile work-request and cut average response time from 87 minutes to 23 minutes. Store managers actually use the platform — they did not use the old call center.”
Mobile work-request, contractor dispatch, and store-manager verification across every location.
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