The challenge
Tenant emails, building apps, and contractor portals created three queues. Average time-to-close for routine jobs exceeded 9 days; auditors wanted a single PM and inspection log.
A property management group with 14 buildings unified tenant requests, contractor jobs, and compliance inspections in one CMMS — with SLA visibility per site.
Tenant emails, building apps, and contractor portals created three queues. Average time-to-close for routine jobs exceeded 9 days; auditors wanted a single PM and inspection log.
Each building got a work-request portal link and NFC tags in plant rooms. Coordinators triage in Maintoro; contractors receive assigned jobs with due dates.
Median closure time for “standard” jobs fell from 9.1 to 3.0 days. Tenant satisfaction scores on maintenance rose 18 points in the first quarter after rollout.
“We stopped losing requests in inboxes. Contractors know exactly what is due — and we have the audit trail landlords expect.”
Portfolio views, contractor access, and tenant portals on every plan.
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